How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1

8 nov. 2020
2 829 899 Vues

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It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. Let's see how they did.
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  • HP always had very nice phone support and sales team. by his accent, I can tell he is probably in Latin America and since I live there I can give some insight. . Companies like HP among others sub-contract other companies in Latin America so that their costs are reduced. because of the pandemic, the HP man is probably working from home and in Latin America rural areas are far more widespread and even if he does not live in a rural area it is not out of this world to randomly hear a rooster around (don't imagine a suuuper underdeveloped jungle, its a perfectly normal city but things like this are just more likely. so maybe, if he is from Latin America, is why there was a rooster there.

    Sebas MelSebas MelIl y a 5 minutes
  • The Dell one was disgusting...

    BalaranBalaranIl y a 14 minutes
  • orgin you are paying for customer service

    christylbkchristylbkIl y a 23 minutes
  • Companies like IBEX hire people from India Pakistan and Bangladesh to be online sale representatives for US markets like Walmart and others. No wonder why the English accent is so different and you heard a chicken's voice in the background. 😂

    Bilal AhmedBilal AhmedIl y a 36 minutes
  • Wow Dell fucking sucks

    Edmundo studiosEdmundo studiosIl y a 52 minutes
  • _"Speaking of taking your money.."_ Damn, that's the best segue ever!

    Joe O SullivanJoe O SullivanIl y a heure
  • Obvs not really exactly a hardware comparison, but a throwing a £1500 Mac Mini or something in the mix for a support comparison could be interesting ¯\_(ツ)_/¯

    Ben KitsonBen KitsonIl y a heure
  • She looks like Jane from Descendants.

    Nate AllenNate AllenIl y a heure
  • I can create you Ryzen system with 900€... WTF?!

    PCDYYDPCDYYDIl y a 2 heures
  • This was painfull to watch xD

    PCDYYDPCDYYDIl y a 2 heures
  • 12:41 Chicken

    AdeliteAdeliteIl y a 2 heures
  • Would you like an extended warranty? No would you like an extended warranty? No would you like a extended warranty? No would you like an extended warranty? No would you like to finance would you like to finance would you like to finance no would you like to finance no would you like to finance no would you like to finance your warranty you know what sure sure I'm done. Good cuz I added it to your invoice anyway

    S MS MIl y a 3 heures
  • Imagine calling HP to buy a pc and you hear roosters screaming in the background lmao

    Mohammed ShaikMohammed ShaikIl y a 3 heures
  • "I love roosters" pause

    JavylrodJavylrodIl y a 4 heures
  • Wow.. I was screaming at my monitor.. Just wow.

    Peter TsiampasPeter TsiampasIl y a 4 heures
  • Abysmal service from some of these vendors. The only reason they are in business is because they prey on people that don't know they are being ripped off.

    KaufiKaufiIl y a 6 heures
  • nobody gonna mention the HK MP5 on the table? lol

    logan cartelogan carteIl y a 6 heures
  • We need more Sarah :-) She really handled this so professionally.

    jawthesharkjawthesharkIl y a 6 heures
  • dell legitimately sounds like a scam call, bizarre for such an established brand.

    Kaden MixonKaden MixonIl y a 6 heures
  • god damn that chick is a total smoke show..

    sir sirsir sirIl y a 6 heures
  • Outsourcing at its finest with Dell. Jesus.

    Meko UnknownMeko UnknownIl y a 6 heures
  • Dell: "Also would you like to add a computer to your purchase"

    Niluksha AkmeemanaNiluksha AkmeemanaIl y a 6 heures
  • Unfortunately, Dell is only company which I could trust in post sales services here, specially when the service need actually parts replacement. All others can talk and handle conversations well but when it comes to parts replacement, it's just mind games you'll be playing with technical support. While in Dell, I can openly say that I am knowledgeable about computer hardware and I don't need remote tech support and the particular part is faulty and they will straightforward me to the dispatch process (As long as its under warranty :p).

    परलोकपरलोकIl y a 6 heures
  • shes willing to pay 2 grand and the lady wants to recommend a 1660Ti to her..........what the fuck????? If i put down 2k for a pc i'm aiming for a hell of a lot better than a 1660Ti lol.

    Kouta MaherKouta MaherIl y a 6 heures
  • So HP has their reps in Mexico eh! Before someone calls me racist or any crap, i'm mexican and i say this because i work also in a job that we have to call people from home since pandemic started and i had a friend who had a rooster close too ...turns out it wasn't that close, it was a patio across the street but those birds are loud! ...someone even asked them about the rooster as well lol!

    WyvernVJWyvernVJIl y a 7 heures
  • I love that Linus was wearing jeans the whole time

    corvillecorvilleIl y a 7 heures
  • Sooooo...right now, if you put in the joke urls from d-brand they redirect to their Marques Brownlee page. Ouch.

    Cyberdyne Systems: SkynetCyberdyne Systems: SkynetIl y a 7 heures
  • this origin guy was wholesome

    Manuel AManuel AIl y a 8 heures
  • This video made me avoiding Dell forever.

    Jonas CJonas CIl y a 8 heures
  • Dell... oh dell... Dell is just showing the worst way to do anything. I haven’t seen the rest but it can’t get worse than that. ...right?

    gamebuster800gamebuster800Il y a 9 heures
  • Lol 006.9

    Mohammed Abdul MuthakabbirMohammed Abdul MuthakabbirIl y a 9 heures
  • Oooooohhh! I think that guy from HP must be a filipino working at home haha hence the rooster. He sounds like a filipino and that's very common in the philippines to have a rooster cooing haha!

    Noscire DesignsNoscire DesignsIl y a 9 heures
  • 10:33 a spy fly landed.

    Yi QiaoYi QiaoIl y a 10 heures
  • Not to sound racist at all, but I know it will, if your dealing with someone with an Indian accent, I'd be scared its a scam, specially with anything "tech" related. I'm assuming this is legit Dell/Dell Support, but I still. It's sad that we as human beings automatically assume such things, when dealing with people who have accents.

    SammichSammichIl y a 10 heures
  • "How do you keep your business open".... That's why 100s of 1000s of businesses are gone for good thanks to democrats and the Chinese communists.

    2005RavenR62005RavenR6Il y a 10 heures
  • dear god it's just painful to listen to ...freakin dell

    jvc11211jvc11211Il y a 10 heures
  • but who buy's a PC via phone?

    nedavinenedavineIl y a 10 heures
  • 23:03 what was it?

    rsanjurrsanjurIl y a 11 heures
  • Maybe next time, you could use someone who knows computers a little more so they won't get upsold on the parts that have little to no impact on performance for gaming and avoid getting extended warranties as well as the antivirus. Hopefully, that way we could get a min/max bang for your buck analysis for what customers grudgingly or ungrudgingly should be buying.

    Zantetsuken’s DaoZantetsuken’s DaoIl y a 11 heures
  • DELL was HARD to watch. I juat made a higher spec for £900 or $1556.89 Canadian. I imagine this is how currys treated my mum when she got me a packard bell for xmas 1999, worth £750 at best & charged her £1500!

    Liam.TLiam.TIl y a 11 heures
  • Who calls for buying a computer?

    SimonTekSimonTekIl y a 12 heures
  • hah

    我不是空笑夢我不是空笑夢Il y a 12 heures
  • Just noticed the Tank! Cover playing in the background during the Orgin call. Love it.

    Mustache SamuraiMustache SamuraiIl y a 12 heures
  • Dell hire me. You need it.

    Naman GadiaNaman GadiaIl y a 12 heures
  • this was the best sponsor on a youtube video. period

    Chris TilsonChris TilsonIl y a 13 heures
  • I wonder how many customers Dell has lost after this video lol and rightly so. I'll never trust a company that uses these shady tactics.

    Shawn G KShawn G KIl y a 13 heures
  • Okay, so here's how the tech support system works. Since it's so damn costly to get tech peeps to answer random non-tech calls almost 24/7, they will hire external companies to provide their manpower for the calls/tickets. Mainly, English support is covered by India and Philippines, while other languages have their own dedicated teams. If they don't have that distinct Indian accent, 90% of the time, you're talking to someone from Philippines. These companies sometimes hire people who are only good at communication and knows jack about the product, so they just follow a checklist of things to say. So when you get a dumb support agent, chances are, they just got reassigned to that company's support.

    OnamayoOnamayoIl y a 13 heures
  • Why does the picture become very jittery around halfway through the video?

    Last DollieLast DollieIl y a 13 heures
  • Don't get it... it's like they don't wanna sell or even work... like wtf...

    Gerpir FeilanGerpir FeilanIl y a 14 heures
  • i would actually be more frustrated by corsair than all the others. Dell is a rip off but at least you recieved a product. I dont feel "honored" to wait on hold to give companies money.

    celewigncelewignIl y a 14 heures
  • Wasn't LTT sponsored by Origin before? That's a lot of shit talking for a product you once proudly showed your audience. I know I sound a bit harsh but while I don't agree with Origin prices this is a bit.. you know, double-sided. Or perhaps I remember wrong and they never sponsored

    MarshallRawRMarshallRawRIl y a 14 heures
  • When I heard about GeForce GTX 1660 Ti in a $1500 budget, the first thing I did is to exit full screen and check the time for the upload

    Wei MingWei MingIl y a 14 heures
  • Bro calling Dell is like actually being harassed. I just love the Origin guy, he's just so upbeat and makes you smile.

    Victor LindvallVictor LindvallIl y a 14 heures

    PotatoRynnPotatoRynnIl y a 14 heures
  • My friend who knows about PC's>My cousin who knows about PC's>Me after searching in internet by two weeks>Maingear>Origin>HP>dell >I buy>CyberPower>Corsair>NZXT.

    Chico Veinte MinutosChico Veinte MinutosIl y a 14 heures
  • Maaf ya allah hamba liat ini.

    Linh Nguyen siLinh Nguyen siIl y a 15 heures
  • that sound so like some Indian lady trying so hard to imitate a Canadian/American accent..... *i can literally hear the "L" and "R" mixed up.... very common for asian......

    Liew Cheng YehLiew Cheng YehIl y a 15 heures
  • Dell screwing both the customer and untrained minimum wage contractors in India lol

    Z YeZ YeIl y a 15 heures
  • Would be nice to see her in more videos.

    Simon HabjaničSimon HabjaničIl y a 15 heures
  • Ouch, these prices are brutal. I just built a pc with a friend. We got an 2700x with b450 mobo, rx 5700xt, 16gb ddr4 3600mhz dual channel, 500gb ssd , 3 tb hdd and we spent 800€ flat.

    toastbrot97toastbrot97Il y a 15 heures
  • Thank you for doing this! I will never even consider Dell products from now on.

    j. feldj. feldIl y a 15 heures
  • Am in the wrong believing most people don't use call centers anymore? At least personally and with people I know, call centers are literally the last option. Email and live chat are good options. Prehaps tho I'm biased by my pc background. Are call centers that popular with non tech savvy people?

    Jack RyanJack RyanIl y a 15 heures
  • Downright terrible perf at Cyberpower. Could've sold her a pc in 10 min max. They don't even bother.

    RobBroderick44RobBroderick44Il y a 15 heures
  • did anyone notice the fly at 10:34?

    Denys RuchkinDenys RuchkinIl y a 15 heures
  • whats wrong there? r they seller? or didn't they wants to make money? 30+ minutes on hold? rlly? 5times asking for finance upsell and 3times warranty?

    Stefan PressStefan PressIl y a 15 heures
  • Cmon, a 1660ti, and a 350w psu in a $2000 pc, at that price i could slap in a i9 and a 3080, and even maybe a 1000w psu

    Jacob AllenJacob AllenIl y a 15 heures
  • Dell needs to stop using call centres in Calcutta who haven't a breeze on how to string a sentence together nevermind having a clue with what they're selling. I'm actually shouting at my screen right now when she asked about finance for the 4th time. Are your fuckin deaf woman !!!

    Cruising the WaterwaysCruising the WaterwaysIl y a 16 heures
  • They forgot to add a rooster to the positives.

    T10 TitanT10 TitanIl y a 16 heures
  • If your home network connection is low, a better wifi card is not going to do anything. Dell sunk so low. They're pathetic.

    Anton GoykhmanAnton GoykhmanIl y a 16 heures
  • Who else came back to re-watch the appalling experience of Dell trying to baby feed you a warranty..

    X Razorsz XX Razorsz XIl y a 16 heures
  • Legend has it those roosters were reccomending the extended warranty

    Dosidicus GigasDosidicus GigasIl y a 16 heures
  • Is that Tank! playing at 24:26?

    Edgar ZarateEdgar ZarateIl y a 16 heures
  • My Ryzen 7 2700X with a GTX 1650 Super 16 GB 3000 MHz CL15 with an M.2 SSD 250 GB + 500 GB SATA SSD and an overkill PSU of 650W only costed me 600€. Wtf are these robberies

    Duarte MonteiroDuarte MonteiroIl y a 16 heures
  • takes you to dbrands website where you are then directed to the MKBHD line of dbrand skins hahahahaha I love it!

    Aaron PhillipsAaron PhillipsIl y a 16 heures
  • Do people actually buy pcs like that, using a telephone?

    vagvllvagvllIl y a 16 heures
  • The most Linus thing I've ever seen, insulting your previous sponsors merchandise.

    AndersonJackies RandallFernandoAndersonJackies RandallFernandoIl y a 16 heures
  • That rooster tho lmao

    Sirius KappaSirius KappaIl y a 16 heures
  • I am so happy they did this again

    Advil LobotomiteAdvil LobotomiteIl y a 16 heures
  • I didn’t know that LTT does scam baiting videos. Oh wait...

    Nelson YeungNelson YeungIl y a 17 heures
  • I am watching this again so dont know if i said this already but WTF Dell!!! i used to recommend Dell to noods as one of the easiest and best help for noobs to buy a comp from, and now its like wow , ou have got to be joking. Oh ya btw i would hang up after the 3 time trying to sell me a warranty before i even know what computer i am getting Dell you suck omg

    My TwoCentsMy TwoCentsIl y a 17 heures
  • I am sure that the guy with the rooster is working at the Philippines. We have roosters for days here.

    Sevein23Sevein23Il y a 17 heures
  • No composing music I have i5 9600K, ADATA NVME SX8200PRO 3500MB/S (read) 16GB Ram and it is the killler.... It is nonsense to spend more money if your WIN10 starts in 2 seconds(+1seconds Bios) and debate about the specs as the highschool teenagers....

    Konrad ŻukKonrad ŻukIl y a 17 heures
  • wait where is nzxt and corsair?

    killbunnykillbunnyIl y a 17 heures
  • And linus never received another sponsorship after this video RIP

    XialaxXialaxIl y a 18 heures
  • I like how he says yazi but they are playing poker or something

    Chosen SebChosen SebIl y a 18 heures
  • How about next time, if there is one, there is a completely failure if the support simply isn't good enough. Like if they can't make sure there is a sale that fits what is asked they just kicked out of the running.

    sijondasijondaIl y a 18 heures
  • Is nobody going to point out Dell went over budget by $200?

    sijondasijondaIl y a 18 heures
  • They do all while outsourcing. How cheap of them

    CNazario VizcainoCNazario VizcainoIl y a 18 heures
  • honestly DELL is dead. they have shitty hardware that is mostly not compatible with the rest of the generel hardware, its overprived AF and just a scam for what you get. change my mind

    MonolizeMonolizeIl y a 18 heures
  • ¯\_(ಠ_ಠ)_/¯

    RoverRoverIl y a 18 heures
  • The dell rep was so cringe.

    JonathanJonathanIl y a 18 heures
  • Damn yo they got a baddie to handle mercy👀

    Chilidog18Chilidog18Il y a 18 heures
  • smh

    Mason HairMason HairIl y a 18 heures
  • Nic3

    Shayan Sharif AhmedShayan Sharif AhmedIl y a 18 heures
  • i just bought a optiplex...... it was way better online

    Mackenzie McIntyreMackenzie McIntyreIl y a 18 heures
  • Came here for the orphans and total babes in Cambodia at 0:55

    Gavin SeimGavin SeimIl y a 18 heures
  • I call all software that comes with a computer, other than windows, vendor malware. Every time I help a friend with a new computer, it gets nuked with a clean windows install and only the uefi and mandatory drivers installed.

    Gunnar GuðvarðarsonGunnar GuðvarðarsonIl y a 18 heures
  • I bought a Dell Dimension 8300 and broke a proprietary cable that cost me over £20 to replace. As I was talking to the sales rep, based in Ireland I asked him if Dell uses Dell Computers in house. He laughed and admitted that they did not. Even Dell doesn't use Dell computers.

    John von HornJohn von HornIl y a 18 heures
  • 006.9 lmao

    Sahil PSahil PIl y a 18 heures
  • Pls try SkyTech Gaming Lol Need to show it to my friend so I can tell him to let me build it next time

    Check Your ClosetCheck Your ClosetIl y a 18 heures