Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3

14 nov. 2020
1 941 563 Vues

Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
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Buy Nvidia RTX 2060
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Buy AMD Ryzen 3700x
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  • Are nobody gonna addres that it’s already almost two weeks and yet no part 4?

    Yonathan LutherYonathan LutherIl y a heure
  • Dell support is responsible for pt4s release.

    Skry whitfordSkry whitfordIl y a 4 heures
  • Linus is it possible to connect a webcan in pcie slot and rampup the quality to maximum like mobile devices

    kirito kirigayakirito kirigayaIl y a 5 heures
  • Me watching vid: hear cowboy bebop music 🕺🕺🕺🕺

    TanimationTanimationIl y a 6 heures
  • When is part 4 coming?

    ChromeguyChromeguyIl y a 8 heures
  • Hey Linus could you do a video like this again but use smaller computer retail businesses instead of these large ones. Give the smaller businesses a chance to prove themselves. With the on going pandemic the only ones profiting from it are people like MSI Amazon BestBuy Corsair IBP etc. Maybe look a little further for the smaller businesses. I understand that the larger companies may give you sponsorship money but you could really help someone out.

    Justin SampoJustin SampoIl y a 8 heures
  • I really like this, can you do the same for AppleCare. like to see how they compared to other companies support calls

    Rene RochaRene RochaIl y a 9 heures
  • Where is part 4?

    Magic RichMagic RichIl y a 9 heures
  • Yo fam where's part 4

    Puneet SharmaPuneet SharmaIl y a 10 heures
  • Maingear Rep: (Gives detailed instructions on how to properly seat the RAM) Linus: "This is perfection" Maingear Rep: (Gives Linus team a little bit more) The pin should move back to its original orientation even if it didn't click. Linus: I didn't know you could be that thorough Daddy.

    ThatilDoPigThatilDoPigIl y a 11 heures
  • Did you guys forget about part 4?

    Bay bayBay bayIl y a 12 heures
  • Origin dude was a legend. Was on Facebook, wasn't afraid to start some small talk and besides that still did a stellar job.

    HamsterwheelHamsterwheelIl y a 12 heures
  • when is part 4?

    salvador araujo ortegasalvador araujo ortegaIl y a 13 heures
  • Part 4?

    PC101PC101Il y a 14 heures
  • 12:50 no body is going to mention how weird and funny of a boss Linus really is. a nutshell, he's the kid who would be slacking on the job and running around doing pranks to people and laughing around and trying silly things for the meme... but he's the boss... he's was driving a pink civic, still wears sandals and socks.... but he's the boss...! He's going to keep you longer during your break to talk and joke... and distract you during your work...! but he's the boss... (-8

    Under A Bridge Too FarUnder A Bridge Too FarIl y a 14 heures
  • important, as i did not read it in the top comments... Dell wanted the PC to be sent to a depot... they paid premium in house service didn't they? make linus see this!

    David EweringDavid EweringIl y a 14 heures
    • Seeing how bad the agent was, he probably didn't read the warranty they bought. Now, to be fair, I'm not sure if they are doing visits because of the pandemic.

      Fernando Dember LagunaFernando Dember LagunaIl y a 7 heures
  • Every tech support trying to rush through. Origin is glad that someone finally called after being on Facebook for 6 hours 😂

    Yamica _24Yamica _24Il y a 14 heures
  • Next time create some random issues other than ram reseats though...

    Alexander de RaadtAlexander de RaadtIl y a 14 heures
  • Where's part 4?

    Rick 'RlCK'Rick 'RlCK'Il y a 15 heures
  • Sarah* puts the graphics card in. Everyone* Linus... I don't feel so good...

    mr JuJumr JuJuIl y a 15 heures
  • Where is part 4???

    robinhood791robinhood791Il y a 15 heures
  • Can someone tell me if this is the final episode? Or did I miss the benchmarks and final verdicts? Its been two weeks, will there be part 4 or is this it? Confused.

    Tomas VidžiūnasTomas VidžiūnasIl y a 16 heures
  • Part 4?

    thecaffinemanthecaffinemanIl y a 16 heures
  • sorry to tell you guys this part 4 IS NEVER COMING

    ppsucppsucIl y a 16 heures
  • when is pat 4 going to be release , this serie of video is so good

    Sebastien DesNoyersSebastien DesNoyersIl y a 16 heures
  • Whenever jake laughs it says “man with blonde hair laughing” in the captions

    CooproxxCooproxxIl y a 17 heures
  • yo linux where's part 4

    frowningtapfrowningtapIl y a 18 heures
  • That GPU mangling was brutal to watch.

    PlayingGillyPlayingGillyIl y a 19 heures
  • Uh i think they forgot part 4

    Yad .AYad .AIl y a 20 heures
  • Is there going to be a part 4? Or did I miss the conclusion part?

    Innocent_BystanderInnocent_BystanderIl y a 21 heure
  • Where is next episode??

    Harish MundhraHarish MundhraIl y a jour
  • 5:14 there is a thief behind you detectives!

  • I just love your vids keep it up

    Harsh ShokeenHarsh ShokeenIl y a jour
  • When the best thing you can say about a phone tech is that they are better than dell, Don't buy from these people.

    warlock040269warlock040269Il y a jour
  • "man in suit claps"

    Wsc17 -_-Wsc17 -_-Il y a jour
  • Dell on call tech is in India. And the on phone tech does not have a clue. They have done this for over 20 years.

    warlock040269warlock040269Il y a jour
  • Where’s part 4

    Andre RamosAndre RamosIl y a jour
  • When is part 4 coming?!?!?! Ahhhhh!

    BonesBonesIl y a jour
  • F

    The HamptonThe HamptonIl y a jour
  • 1:56 sex doll!

    craig dempseycraig dempseyIl y a jour
  • The only reason the Origin guy didn't get an A++ was because his bacon scented face mask smelled like American bacon and not Canadian bacon. Also nice Paint Booth.

    nedj10nedj10Il y a jour

    KrzyWasabiKrzyWasabiIl y a jour
  • Maingear and Origin....not bad at all

    Seth N.Seth N.Il y a jour
  • When is part 4 coming? the other parts came with very little time between

    JBTYprJBTYprIl y a jour
  • 29:20 - totally gave me a hearty chuckle. Great work Jake, Linus and team!!

    T JayT JayIl y a jour
  • sarah....

    killbunnykillbunnyIl y a jour
  • That GPU violence hurt a lot. Are you sure that this isn't rated k-18?

    ponakkaponakkaIl y a jour
  • My dad has worked with it and repairs, before I was even born, and I myself is a texh nerd who watches a lot of ltt and others youtubers. And a lot of these all the way inside my soul.

    Noah *NoscopeNoah *NoscopeIl y a jour
  • Maingear proving for the second year they're worth the upcharge for building and maintenance

    theqrokztheqrokzIl y a jour
  • Where is part 4???

    MrEroupeMrEroupeIl y a jour
    • Dell was Probably was embarrassed and threatened them.

      MrEroupeMrEroupeIl y a 15 heures
  • the fact that you recorded in a paint booth is awesome lol

    MadlerMadlerIl y a jour
  • Part 4 please

    Logan JacobsonLogan JacobsonIl y a jour
  • Also, Is Linus inside a painting room?

    Nathan PerryNathan PerryIl y a jour
  • I bought a PC from Microcenter and they didn’t have the power on button connected properly to the motherboard. Easy fix for me, horrible issue for someone not in the know.

    Nathan PerryNathan PerryIl y a jour
  • Damn the way she pulls the gpu is scary

    Nate Surachet PNate Surachet PIl y a jour
  • Dell after watching secret shopper 2 and they did even worse: 😳

    Quentin SegerQuentin SegerIl y a jour
  • Is there no part 4?

    hetspook666hetspook666Il y a 2 jours
  • F

    ULTRABOLT V7ULTRABOLT V7Il y a 2 jours
  • wait, is this reposted?

    Mahendra FajarMahendra FajarIl y a 2 jours
  • Lol the origin tech support guy sounded a little like Heath Ledgers joker

    DarkAtlas06DarkAtlas06Il y a 2 jours
  • Anyone know if there's a Part 4 coming with all the company reactions, good and bad

    Ben WilsonBen WilsonIl y a 2 jours
  • Dude that ram shit can be a bitch. took me forever to figure out I didn't seat my ram right on my first pc. I moved on from the ram and checked everything else imaginable before figuring out it was indeed, the ram.

    slabbypattyslabbypattyIl y a 2 jours
  • While watching the mangling of a gpu I noticed that FSM shirt love it

    Peter MitchellPeter MitchellIl y a 2 jours
  • I bet if you have a problem with your warranty, Dell Tech Support would get A++ on it.

    Miko MidoMiko MidoIl y a 2 jours
  • Where is part 4?

    Dan RDan RIl y a 2 jours
  • I kind of feel bad for some of these techs. It's easy to think that RAM knocked loose during shipment is a common problem - but is it really? Maybe it's something they never actually encounter so they don't bother troubleshooting that.

    Alexander AshbrookeAlexander AshbrookeIl y a 2 jours
  • That has got to be a contractor

    Bill BirdBill BirdIl y a 2 jours
  • Paint booth?

    Bill BirdBill BirdIl y a 2 jours
  • The origin support guy was looking to pull lmao what a guy

    Lucina Von HohenzollernLucina Von HohenzollernIl y a 2 jours
  • f

    dabombtowndabombtownIl y a 2 jours
  • Day 144 of asking for a PC thanks 👍😁

    DavidDavidIl y a 2 jours
  • 7:05 was just too funny

    Lukas Van HolleLukas Van HolleIl y a 2 jours
  • Howly shit where is the last video of this series where you test the machines. It's been over a week and the first three videos were posted in a span of one week.

    K. Van DijckK. Van DijckIl y a 2 jours
  • F

    BethePandaGamesBethePandaGamesIl y a 2 jours
  • I don't know shit about what linus talks about when he talks about computers but this is still interesting to me. I just bought the black friday pc special at maingear for 1600 bucks using the lil bit that I learned. I hope it's not a rip off haha.

    dcsdacsdcsdacsIl y a 2 jours
  • where is part 3?

    dsfgh zxcdsfgh zxcIl y a 2 jours
  • Are we gonna get a final verdict soon?

    Derek GastonDerek GastonIl y a 2 jours
  • Where is part 4?

    Mike WMike WIl y a 2 jours
  • dell just suck, we all know it.

    jiye guojiye guoIl y a 2 jours
  • too busy uploading to rich boy and friends personal patreon platform to release on youtube

    cheshirefoxxxcheshirefoxxxIl y a 2 jours
  • One good series you make every 2-3 years and you make people wait to watch it's last part? That's just horrrible.

    Making Tech FriendlyMaking Tech FriendlyIl y a 2 jours
  • Those last 2 guys. What champions!

    Michael O'ConnorMichael O'ConnorIl y a 2 jours
  • Dell cant tell.

    travelvidscomtravelvidscomIl y a 3 jours
  • Release it... .. Oh Yes!

    travelvidscomtravelvidscomIl y a 3 jours
  • 15:02 sounds like hey linus

    Blue TearsBlue TearsIl y a 3 jours
  • I don’t work for cyber power but I do work in a call center and have for a long time and I have to say the techs for cyberpower not wanting to stay on the line is because you’re monitored on your metrics one of which is hold time which has to be kept under a center time. Also the reason everyone is following the same thing with the GPU is because the reps are following a “flow” of a step by step process that they are required to follow or you’re docked for not following proper procedures.

    Raptorman046Raptorman046Il y a 3 jours
  • Here’s an idea, all the company’s for there PCs show how to identify and remove simple problems and how to fix it if you can fix it.

    Adrian PadillaAdrian PadillaIl y a 3 jours
  • Oh, bless her heart.

    Zhuo LiuZhuo LiuIl y a 3 jours
  • fcuk

    John RaffertyJohn RaffertyIl y a 3 jours
  • LOOOOL, in our country we DO NOT get Indian tech support firms but people who actually talk our own language natively and live in our own timezone and have grown up with computers .... stuff like a farmer who went into tech support like in india doesn't happen here... that's why Dell has such bad support in this clip, that guy does not know anything about computers as he's not familiar with them. That girl (also indian) is probably from a higher cast and has had the luck to have more experience. I'm so glad that my language is not a top3 language as that would also mean our techsupport would get exported to lowcost countries... I'm not saying we don't have any horror-stories, but on average we fare a way lot bettter here.. Most tech support here is actually staffed with people that actually have a minimum amount of experience in Tech and they get schooled at least a few weeks before they are answering any phone.

    BoGyBoGyIl y a 3 jours
    • You say "here" a lot but never mentioned where "here" is. Interesting.

      magnificentadaomagnificentadaoIl y a 2 jours
  • Is it me thinking they are in paint booth

    Mercedes W202Mercedes W202Il y a 3 jours
    • they are

      NikkoChargerNikkoChargerIl y a 8 heures
  • “Hello my computer refuses to boot” Dell: “Are you or have you ever been pregnant.”

    Alex NunesAlex NunesIl y a 3 jours
  • Best trilogy

    Lada RhodesLada RhodesIl y a 3 jours
  • F 😂

    Moses SupposesMoses SupposesIl y a 3 jours
  • When does the final episode finally come out?

    Sanduhr 32Sanduhr 32Il y a 3 jours
    • @Ben Dunlop it just hit floatplane so .... 5 days from now????

      lockonstratolockonstratoIl y a 3 jours
    • Right!?

      Ben DunlopBen DunlopIl y a 3 jours
  • I have had a dell laptop with a total warranty of 5 years including extended warranty and I have had keyboard, display, motherboard, hard disk x2, wifi adapter replaced free of cost and on time. Dell after sales in India takes on an average of 30-45 mins of call time but they get the problem resolved. Cheers Dell India

    Ankit SharmaAnkit SharmaIl y a 3 jours
  • F

    『ULN』 Nez『ULN』 NezIl y a 3 jours
  • Look at Miss Butt over here

    RexorRexorIl y a 3 jours
  • Wholesome Jakkuh

    ----Il y a 3 jours
  • Where's the last part ?😂

    Robin Van PersieRobin Van PersieIl y a 3 jours
    • They probably forgot about it

      Pooptart 06Pooptart 06Il y a 3 jours